Data Protection & Privacy
dewi88 is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold over your data as a player on our platform.
Privacy at a Glance
dewi88 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. Your data is used solely to operate and improve your experience on our platform.
All personal data stored and transmitted through dewi88 is protected using 256-bit SSL/TLS encryption — the same security standard used by major Malaysian banks and financial institutions.
We explain exactly what data we collect, why we need it, and how long we keep it. No hidden clauses, no ambiguous language — just clear, honest information about how your data is handled.
You have the right to access, correct, export, or request deletion of your personal data at any time. These rights are exercisable directly through our support team at no charge to you.
We use cookies and similar technologies to improve platform performance and personalise your experience. You can manage cookie preferences at any time through your browser settings.
We share data with third parties only where strictly necessary — payment processors (Maybank, CIMB, DuitNow, FPX), KYC verification services, and fraud prevention systems — all under binding confidentiality obligations.
This Privacy Policy (hereinafter referred to as "Policy" or "Privacy Policy") is issued by dewi88 ("dewi88", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at https://dewi88.lat (the "Platform"). This Policy applies to all Users ("you", "your", or "User") who access or interact with the Platform, whether as registered Members or unregistered visitors.
dewi88 is committed to protecting the privacy and personal data of all individuals who engage with our Platform. This Policy explains in clear, plain language: what personal data we collect; the purposes and legal bases for which we process it; with whom we may share it; how long we retain it; and the rights you may exercise in relation to it.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together form the full framework governing your use of dewi88. This Policy may be updated periodically; the "Last Updated" date at the top of this page reflects the most recent revision.
For the purposes of this Privacy Policy, the following definitions shall apply:
We collect personal data that you voluntarily provide when registering an account, completing KYC verification, making transactions, or contacting our support team. This includes:
| Category | Data Elements Collected | When Collected |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile phone number, username | Account registration |
| KYC / Identity Data | Government-issued ID (MyKad, passport, driving licence), proof of address, selfie/liveness check | Identity verification request |
| Financial Data | Payment method details (bank account number, e-wallet ID), transaction history, deposit/withdrawal amounts in MYR | Deposit, withdrawal, or payment transactions |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Contact with support team |
| Responsible Gambling Data | Self-exclusion status, deposit limit settings, cooling-off period records | Use of responsible gambling tools |
When you access the Platform, certain technical data is collected automatically through cookies, server logs, and similar technologies:
We may receive limited personal data from trusted third-party partners in the following circumstances:
dewi88 processes your personal data on one or more of the following legal grounds:
dewi88 uses the personal data we collect for the following specific purposes:
To create, manage, and maintain your dewi88 account; to authenticate your identity at login; to process deposits and withdrawals in MYR; and to provide access to our full game and betting library.
To verify your identity and age (you must be 21 or above) in compliance with KYC requirements; to conduct anti-money laundering (AML) screening; and to comply with obligations under applicable international gaming regulations.
To process, record, and reconcile financial transactions made through DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency channels; and to resolve payment disputes or chargebacks.
To administer deposit limits, session alerts, cooling-off periods, and self-exclusion requests; to monitor for indicators of gambling-related harm; and to maintain exclusion records as required.
To respond to enquiries, resolve complaints, and provide assistance through live chat and email; to maintain records of communications for quality assurance and dispute resolution purposes.
To detect and prevent fraud, money laundering, collusion, bonus abuse, and other prohibited conduct; to monitor for suspicious account or transaction activity; and to enforce our Terms & Conditions.
To analyse aggregated, anonymised usage patterns in order to improve platform performance, game selection, and user experience. Individual players are not identified in analytics processing used for product development purposes.
To send transactional communications (deposit confirmations, withdrawal notifications, security alerts) which are necessary for account operations; and, where you have opted in, to send promotional communications about bonuses, new game releases, and platform updates. You may opt out of marketing communications at any time by contacting our support team.
dewi88 does not sell, rent, or trade your personal data. We share personal data with third parties only in the limited circumstances described below, and only where such sharing is subject to binding confidentiality obligations or legal requirement.
Transaction data (amount, payment method reference, account identifier) is shared with payment processors including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, and GrabPay solely for the purpose of processing your transactions. These providers process data under their own privacy frameworks and our contractual instructions.
Identity document data collected during KYC verification is shared with certified identity verification service providers engaged by dewi88 for the purpose of confirming the authenticity of submitted documents and compliance with age verification requirements.
Where required, we may share transaction or identity data with fraud prevention databases and anti-money laundering screening services. This processing is necessary for legal compliance and the protection of all platform users.
We may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required by applicable law, regulation, or court order. Such disclosures will be limited to data strictly necessary to satisfy the legal requirement.
Game session data (game played, bet amount, outcome) may be shared in aggregated or pseudonymised form with licensed game studio partners for the purpose of RNG auditing and game performance reporting. No directly identifiable personal data is shared with game studios for commercial purposes.
dewi88 retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable legal or regulatory obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC identity documents | 5 years from last account activity | Regulatory requirement |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Customer support communications | 3 years from last communication | Dispute resolution / legitimate interest |
| Self-exclusion records | Duration of exclusion + 5 years | Responsible gambling obligation |
| Marketing preferences / opt-outs | Indefinitely (to honour opt-out) | Legal obligation (consent withdrawal) |
| Technical / log data | Up to 12 months | Security monitoring / fraud prevention |
Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised such that it can no longer be associated with a specific individual. Anonymised data may be retained indefinitely for aggregate analytics purposes.
dewi88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:
Notwithstanding these measures, no electronic transmission or storage system can be guaranteed to be completely secure. In the event of a data security incident affecting your personal data, dewi88 will notify affected Users and relevant authorities in accordance with applicable notification obligations.
dewi88 uses cookies and similar tracking technologies (including web beacons and session tokens) to operate core platform functions, improve performance, and where consented to, personalise your experience. The following cookie categories are used:
| Cookie Type | Purpose | Consent Required? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, load balancing | No — essential for platform operation |
| Functional | Language preferences, display settings, game history within session | No — required for core functionality |
| Analytics | Aggregated page view data, session duration, navigation paths — to identify platform improvements | Yes — consent-based |
| Performance | Game load times, error logging, platform stability monitoring | Yes — consent-based |
You may control cookie settings at any time through your web browser. Most modern browsers allow you to block, delete, or receive alerts about cookies. Please note that disabling strictly necessary cookies will impair or prevent access to core Platform functions. For detailed browser-specific cookie management instructions, consult your browser's help documentation.
dewi88 does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving targeted advertising on external websites.
As a User of the dewi88 Platform, you hold the following rights in relation to your personal data. These rights may be exercised at any time by contacting our support team through live chat or by emailing [email protected]. We will respond to all verifiable rights requests within a reasonable timeframe.
Request a copy of the personal data dewi88 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your account records.
Request deletion of your personal data where there is no overriding legal basis for its continued retention.
Request that we limit the processing of your data in certain circumstances, such as while a rectification request is pending.
Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Object to processing based on legitimate interests, including profiling and analytics where these affect your interests.
Withdraw consent for any processing based on consent — such as marketing communications — at any time, without affecting prior lawful processing.
Lodge a complaint with dewi88 directly or with an applicable supervisory authority if you believe your data has been processed unlawfully.
dewi88 will not charge a fee for handling data rights requests in standard circumstances. We reserve the right to charge a reasonable administrative fee or decline requests that are manifestly unfounded or excessive. Certain rights may be limited where overriding legal obligations require data to be retained (e.g., AML and KYC records).
The dewi88 Platform is strictly restricted to individuals who are 21 years of age or above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21.
All account registrations are subject to age verification. Where dewi88 identifies or has reasonable grounds to suspect that an account is operated by a person under 21 years of age, the account will be immediately suspended, all associated personal data secured for investigation, and the matter escalated to our compliance team. Any balances associated with underage accounts will be processed in accordance with our legal obligations.
dewi88 operates internationally and your personal data may, in the course of being processed by our third-party service providers (including KYC verification platforms, fraud screening services, and cloud infrastructure providers), be transferred to or processed in countries outside Malaysia.
Where personal data is transferred internationally, dewi88 ensures that appropriate safeguards are in place. These safeguards may include:
If you require further information about the specific safeguards applied to any particular international data transfer, please contact our support team.
dewi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. Where changes are material — affecting your rights, the categories of data collected, or the purposes of processing — we will provide advance notice through the Platform and, where appropriate, by email to your registered address.
The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform following notification of changes constitutes acknowledgement of the updated Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the dewi88 Data & Privacy team through the following channels:
For enquiries specifically regarding data access requests, erasure requests, or complaints about data processing, please include your registered email address and username in all communications to allow us to verify your identity before actioning any request.
Your Data. Your Rights.
Over 500,000 Malaysian players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam trust dewi88 — not just for fast MYR payouts and 3,200+ games, but because we handle their data with the respect it deserves. For players aged 21 and above only.
For players aged 21 and above only. Please gamble responsibly. Questions about your data? Contact us at [email protected]